Terms and Conditions
a – introduction
these terms and conditions of sale (hereinafter only “general conditions”) govern the sale of products sold on the website www.teelent.it. all contracts for the purchase of finished products, through the website www.teelent.it and according to the procedures indicated therein, between the seller and the customer, will be governed by these general conditions. all published prices are VAT included.
b – acceptance of sales conditions
the contract stipulated between YOUCAN COMPANY SRL and the customer must be considered concluded with the acceptance, even if only partial, of the order by YOUCAN COMPANY SRL, which reserves the right, at its sole discretion, to accept the order. the acceptance is considered tacit, if not otherwise communicated with any modality to the customer. placing an order in the various ways provided, the customer declares to have read all the information provided during the purchase procedure and to fully accept the general conditions and payment transcribed below.
if the customer is a final consumer (ie a physical person who purchases the goods for purposes not related to their professional activity), once the online purchase procedure is completed, will print or save an electronic copy and, in any case, keep the present general conditions of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree n. 185/1999 on distance sales.
any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
c – purchase methods
the customer can only purchase the products present in the YOUCAN COMPANY SRL electronic catalog at the time of placing the order as described in the relevant information sheets. YOUCAN COMPANY SRL, therefore, reserves the right to modify the technical information of the products, without any prior notice. it is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics. all the information supporting the purchase are intended as simple general information material, not referable to the real characteristics of each product.
the correct reception of the order is confirmed by YOUCAN COMPANY SRL by an e-mail reply, sent to the e-mail address communicated by the customer. the message re-proposes all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections. in case of non-acceptance of the order, YOUCAN COMPANY SRL commits itself to a timely communication to the customer.
all the prices on the site are intended as prices to the public and, therefore, inclusive of VAT. YOUCAN COMPANY SRL reserves the right to change prices at any time, without notice.
on the website www.teelent.it the quantity of products available at the time of ordering is visible. since the simultaneous access of many user-users and the simultaneous possibility of “online” orders change the availability of the product, the certainty of allocation of the ordered goods is not guaranteed.
d – payment methods
credit card and paypal: for the paypal payment you need to be in possession of a credit card or a paypal account. for details, visit the website www.paypal.it. in case of purchase through the paypal payment method, at the end of the order the customer is directed to the paypal login page. the amount related to the order is debited from the paypal account at the time the order is acquired. in case of cancellation of the order, both by the customer and in case of non-acceptance of YOUCAN COMPANY SRL, the amount will be refunded to the customer’s paypal account. the cancellation of the order is possible until the moment in which it is not yet in stock and must be communicated to YOUCAN COMPANY SRL by e-mail indicating the receipt number and the name / surname present on the order confirmation sent by e-mail . requested the cancellation of the transaction, under no circumstances YOUCAN COMPANY SRL can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. at no time during the purchase process YOUCAN COMPANY SRL is able to know the client’s financial information. since there is no data transmission, there is no possibility that these data are intercepted. no computerized archive of YOUCAN COMPANY SRL contains or retains such data. for each transaction made with the paypal account the customer will receive a confirmation email from paypal
e – transaction security
online transactions with paypal are made directly on the paypal site, through a secure server that adopts the ssl (secure socket layer) security system. this protocol, certified by verisign, allows communication in a way designed to avoid the interception, modification or falsification of information. YOUCAN COMPANY SRL is not aware of the credit card data used by its customers.
f – delivery methods
The goods travel with packaging made directly by the manufacturer or in suitably closed cardboard boxes.
the delivery times of the ordered goods are on average 20/25 days; they may be subject to variations due to force majeure or due to traffic conditions and traffic in general or by an act of authority.
the standard delivery, unless otherwise agreed in writing between the parties, will take place by courier during the following hours: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday. after 3 attempts of delivery, the goods will remain in storage for free 5 days at the local shipping office and will then be sent back to YOUCAN COMPANY SRL which will re-send the goods with new delivery costs charged to the customer
no responsibility can be attributed to YOUCAN COMPANY SRL in case of delay in the order or delivery of the ordered goods.
at the time of delivery of the goods by the courier, the customer is required to check:
– that the number of packages delivered corresponds to that indicated on the invoice;
– that the packaging is intact, not damaged, wet or otherwise altered.
any external damage or mismatch in the number of packages or particulars, must be immediately notified to the courier making the delivery, with the words “withdrawal with reserve” on the appropriate accompanying document and confirmed, within 8 days by registered mail with receipt of return to the courier, whose address is explained on the accompanying document. in the specific case of damaged package write “withdrawal with reserve because the package is damaged”. once the courier’s document has been signed, the customer can not make any objection about the appearance of the goods delivered. even if the packaging is intact, the goods must be checked within eight days of receipt. any damages or hidden anomalies must be reported in writing by registered mail with return receipt to the courier whose address is explained on the accompanying document.
it is also requested the opening of an anomaly practice at YOUCAN COMPANY SRL, by filling out the present under the button in the “order status” area.
any notification beyond the aforesaid terms will not be taken into consideration. for each declaration, the customer assumes full responsibility for what has been declared.
g – time for processing and delivery
time of order fulfillment with “order fulfillment times” means the time interval this timing can last from a minimum of 3 to a maximum of 20 days depending on the availability of products in stock.
order delivery time with “order delivery time” means the time interval that passes from delivery to the courier upon receipt of the customer of the order placed. this timing may vary depending on the choice made when ordering from the customer and is normally carried out in 3 days.
h – delivery costs
delivery costs for Italy are currently € 7. for abroad, instead, they amount to € 30 per shipment. any modification may be made unilaterally by YOUCAN COMPANY SRL if the company rates or shipping costs change.
i – right of withdrawal
pursuant to art. 64 and following of Legislative Decree no. 206/2005, if the customer is a consumer (ie a physical person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form YOUCAN COMPANY SRL a reference VAT number), has the right to withdraw from the purchase contract for any reason, without any penalty and without prejudice to what is indicated.
to exercise this right, the customer must send a registered letter with acknowledgment of receipt within 10 working days from the date of receipt of the goods, also indicating their bank account details for the credit. the registered letter must be sent to: YOUCAN COMPANY SRL, corso Matteotti 53 21100 Varese (VA)
After receiving the registered letter, YOUCAN COMPANY SRL will send the customer the form for exercising the right of withdrawal by mail with the authorization number that must be attached to the outside of the casing in which the product will be physically placed and sent to YOUCAN COMPANY SRL within 10 working days from the authorization.
the right of withdrawal is subject to the following mandatory conditions: – the shipping costs related to the return of the asset are charged to the customer; the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased. – the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc …); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, on which to attach the rma number (return authorization code) issued by YOUCAN COMPANY SRL; in all cases the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided; – the property subject to exercise of the right of withdrawal must be returned in normal condition, as it has been stored and possibly used with the use of normal diligence: will not therefore be accepted products used that show signs of damage or dirt and that consequently can no longer be considered integral; – the asset subject to exercise of the right of withdrawal must bear the same serial number on the YOUCAN COMPANY SRL sales invoice; if the goods were to report a serial number different from what reported on the invoice, the return will not be accepted and the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal; – in case of damage to the goods during transport, YOUCAN COMPANY SRL will inform the customer of the event (within 5 working days from receipt of the goods in their stores), to allow him to promptly report to the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal; – is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
YOUCAN COMPANY SRL will refund the customer the full amount already paid excluding any shipping costs, in the shortest possible time and in any case within 30 days from the date of receipt of the communication of withdrawal, upon receipt of the goods object of withdrawal, by bank transfer , the customer must then promptly provide the bank details on which to obtain the reimbursement (code abi – cab – current account of the invoice holder).
the right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its content), in cases where the YOUCAN COMPANY SRL ascertains: – the lack of the external packaging and / or the original internal packaging; – the absence of integral elements of the product (accessories, manuals, parts, …) or anomalies to the product; – damage to the product due to causes other than transport; – a state of dirtiness of the product due to its use, which has compromised its integrity;
the costs and risks of transport for the return are fully borne by the customer. the return of products that are not intact, deteriorated or without accessories and original equipment will not be accepted by YOUCAN COMPANY SRL and will be returned to the sender with an increase in transport costs. in case of forfeiture of the right of withdrawal, YOUCAN COMPANY SRL will return the purchased good to the sender, charging him the shipping costs.
l – privacy
the personal data requested when placing the order are collected by YOUCAN COMPANY SRL and processed on computer media, in order to meet the obligations arising from the contract concluded with the customer and will not under any circumstances and for any reason transferred to third parties. it guarantees its customers compliance with the law on the processing of personal data, governed by the privacy code referred to in Legislative Decree no. 196 of 30.06.03. the data controller is YOUCAN COMPANY SRL Corso Matteotti 53 21100 Varese (va), in the person who from time to time has the legal representation, unless a manager is appointed pursuant to art. 29 of the legislative decree n. 196/2003.
the customer, at any time, has the right to withdraw consent to the processing of personal data with written notice to be sent to the registered office of YOUCAN COMPANY SRL in via XX settembre 4 in Gallarate (VA). to the customer, who declares to have received the information pursuant to art. 13 and on the rights due to him, pursuant to art. 7 of the legislative decree n. 196/2003, has the right to access their data according to the procedures provided therein. marketing communications will be sent only with the explicit consent of the client, together with the authorization to process and send them to the online registration form.
m – complaints
any complaint must be addressed to YOUCAN COMPANY SRL Corso Matteotti 53 21100 Varese (va)
n – applicable law and jurisdiction
the sales contract between the customer and YOUCAN COMPANY SRL is concluded in Italy and governed by Italian law. for the solution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Varese forum
or – conditions
the conditions contained in this document may be modified by YOUCAN COMPANY SRL without prior notice and will be valid from the date of publication on the website www.teelent.it